I was told my doctor doesn’t participate with Quest Diagnostics and/or LabCorp, what can I do? Frequently asked questions can also be found at. Patients can call Quest Lab Card Client Services at 1-80 with any questions they may have Monday through Friday 8:00 am – 7:00 pm EST.
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Whom do I contact if I have questions once I receive a bill or for any other questions, including how to order new cards? Individuals will need to create a personal secure account which takes less than five minutes at or. Yes, it’s easy! You can access your results at MyQuest™ patient portal or LabCorp patient portal. Results are available to your medical provider via fax or Electronic Medical Record (EMR). The majority of testing is completed the next business day with results reported to the medical provider within 24 hours after the test.has been completed.
What is the turnaround time for routine testing? When you arrive at the draw site, let them know you prefer your lab work to be tested at Quest Diagnostics or LabCorp. If they do not draw blood in their office or send to either, ask for the paper requisition (lab orders) and take it to the Quest Diagnostics or LabCorp site or hospital designated as a Quest Diagnostics’or LabCorp collection site. When you check in to your practice, let them know that your preference is that your lab work be sent to Quest Diagnostics or LabCorp. How will my medical provider know to send my lab work to Quest Diagnostics or LabCorp? In some cases, Quest Diagnostics and LabCorp will contract with local hospitals that will draw on behalf of them and these will also be listed on their website. You can find the closest draw location to you at or Penn State employees have convenient access to draw sites within minutes of their work or home address. How can I get my blood drawn by Quest Diagnostics or LabCorp?īoth have many draw sites in Pennsylvania.
If you use an out-of-network lab, you will pay 50% coinsurance (after deductible). If you use another in-network lab, you will pay 30% coinsurance (after deductible). You can continue to have your routine lab tests completed at your physician’s office, or hospital-based lab, but beginning January 1, 2019, you will pay higher coinsurance if you do not use a Quest or LabCorp lab. Do I have to use Quest Diagnostics or LabCorp? By using a high-quality low-cost lab, Penn State pays less in provider charges. How does Penn State benefit from the savings?īecause Penn State is self-insured, any charges not paid for by employee deductibles and coinsurance are paid by Penn State. Since lab services are subject to deductible and coinsurance, by using a high quality and low cost provider, your out of pocket costs will be reduced, saving you money without sacrificing quality. If you have specific questions about the charges, please call Aetna at 85 Why should I use Quest Diagnostics or LabCorp? How do I benefit?īeginning January 1, 2019, you will pay the least amount of coinsurance (10%) for lab services if you use Quest Diagnostic or LabCorp. This should tell you why you received a bill for example, you have not met the deductible, the test was a non-covered service, etc. To understand why you have been charged for a lab test or procedure, please read the explanation of benefits (EOB) that you receive from the insurance carrier describing this service and what portion was paid by insurance.
I had lab work completed and was surprised I received a bill? In most cases the reps will try to assist members by using the online care cost estimator.
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How can I find out how much a lab test will cost by having my labs processed by Quest Diagnostics or LabCorp?Īetna can price lab claims for members but it is necessary to have the CPT (Current Procedural Terminology) codes, diagnosis code and billing provider NPI (National Provider Identifier). How can I find out which labs are covered under plan?Įvery health insurance plan must provide specific preventive care services at no cost to covered employees and families, which include specific lab tests. Please note: If your ordering physician is NOT a Penn State Health doctor, you will need to take a paper copy of your lab orders to the lab.
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